Oncor Electric Priority Code Table
Priority codes are indicators used by Competitive Retailers to designate a desire for enhanced response to Oncor provided services. Priority codes may not be available for all services; however, Oncor strives to provide the highest level of service at any time based on available resources scheduled.
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Priority Code
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Description
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Business Day
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Business Hours |
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Regular Hours
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Monday - Friday
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8:00 am to 5:00 pm
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|
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Outside Regular Hours
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Monday - Friday
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5:00 pm to 12:00 am
12:00 am to 8 am |
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Saturday - Sunday
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12:00 am to 12:00 am
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||
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Holiday
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n/a
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12:00 am to 12:00 am
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Priority Code
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Service Order
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| All service orders |
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Priority Code
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Service Order
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Reconnect |
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Priority Code
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Service Order
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| Reconnect New Service Connection Retail Customer Requested Clearance Out of Cycle Meter Read Reread / Potential Error Install OMR (Off-Site Meter Read) Meter |