Chronic Condition, Critical Care, and Critical Load Programs

Oncor offers a Chronic Condition and Critical Care Program for residential customers and a Critical Load Program for Commercial and Industrial businesses in accordance with the Public Utility Commission of Texas requirements.

Chronic Condition Residential Customer and Critical Care Residential Customer

Commercial and Industrial Consumer Care Program

For more information regarding Critical Care Customer designations, please see the Customer Protection Rules for Electric Service available on the Public Utility Commission of Texas website: www.puc.state.tx.us/agency/rulesnlaws/subrules/electric/25.497/25.497.pdf.