Contact Oncor - Main Office
Customer Contact Center
Phone
Inquiries - 1.888.313.6862 (Mon-Fri, 8 am-5 pm CST)
Power Outages - 1.888.313.4747 (24 hours, seven days a week)
For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.
For information on electric choice and a list of retail electric providers in your area visit www.powertochoose.org or call Texas Choice at 1-866-797-4839.
To have underground lines located prior to digging, contact Dig TESS at 1.800.344.8377. Call at least two days before digging.
Oncor
Customer Contact Center
P.O. Box 660476
Dallas, TX 75266-0476